Volunteer Job Description : Reception & Office Assistance


Position Duties/Responsibilities:

  1. Serve as the welcoming and caring receptionist for clients and other visitors to the EIA office, greeting guests, causal visitors, and clients in need of service in a professional manner;
  2. Answer Elders in Action’s main phone line, voicemail and transfers calls;
  3. Address questions about the agency and agency programs;
  4. Share talents, experience and wisdom in assisting staff members with various projects;
  5. Assist with fundraising activities such as special mailings and events;
  6. Provide admin support for workshops and meetings such as preparing manuals and materials, organizing the meeting space and taking attendance;
  7. Complete and submit a monthly volunteer hour report;
  8. Maintain volunteer, client, staff and agency confidentiality;
  9. Additional responsibilities may be assigned based on the interests/talents of the individual.

Location of Volunteer Work: Elders in Action office ((1411 SW Morrison St Ste 290, Portland, OR 97205))

Time/Schedule Requirements: Monday to Friday, office hours, flexible schedule.


Needed Skills/Qualification:

  1. Strong interpersonal skills
  2. Willingness to work with a diverse population
  3. Strong listening skills and empathy towards older adults
  4. Good organizational skills
  5. Computer savvy/comfortable with Microsoft Office applications and familiar with use/troubleshooting of typical office equipment.
  6. Problem-solving skills and ability to work independently in an office environment
  7. Dependable

Training/Support Provided: Elders in Action staff provide initial training and monthly continuing education meetings and all coordination of assigning and information on clients.


  • Develop knowledge of older adult resources and services in Portland Metro area;
  • Volunteer in a professional setting;
  • Public transportation passes
  • Have one-on-one interactions with older adults that result in increased independence and confidence of clients.